Who We Are

romesilore operates as a financial scenario modeling platform based in Ottawa, Ontario. Our primary business address is 1300 Carling Ave, Ottawa, ON K1Z 7L2, Canada. We provide tools that help individuals and organizations model different financial scenarios to make better decisions.

When we talk about "personal information" in this policy, we mean any data that can identify you as an individual. This includes obvious things like your name and email, but also extends to how you interact with our platform.

Information We Collect

We collect different types of information depending on how you interact with our services. Here's what we gather and why:

Account Information

When you create an account with romesilore, we ask for basic details like your name, email address, and a password you choose. If you're setting up a business account, we might also collect your company name and role. This information helps us create and manage your account, send you important updates, and provide customer support when needed.

Financial Scenario Data

As you build financial models and scenarios on our platform, we store the data you input. This might include income figures, expense categories, investment amounts, or other financial variables you're modeling. We keep this information to provide the core functionality of our service and to help you access your work across different devices.

Usage Information

Like most online services, we automatically collect certain technical information when you use romesilore. This includes your IP address, browser type, device information, and how you navigate through our platform. We use this data to improve our service, troubleshoot technical issues, and understand which features people find most useful.

Communication Records

When you contact our support team or communicate with us through email, we keep records of those conversations. This helps us provide better assistance and track any ongoing issues you might be experiencing.

How We Use Your Information

We're pretty straightforward about why we collect your data. Everything we gather serves a specific purpose:

We don't use your financial scenario data for advertising purposes, and we don't sell your personal information to third parties. Your financial models remain yours.

Sharing Your Information

We keep your information within romesilore as much as possible, but there are some situations where we need to share certain data with others:

Service Providers

We work with companies that help us run our platform. This includes hosting providers who store our data, email services that send you notifications, and payment processors who handle transactions. These providers only get access to the information they need to do their job, and they're contractually required to protect your data.

Legal Requirements

If we're legally required to disclose your information by a court order, subpoena, or other legal process, we'll comply with those requirements. We'll try to notify you when this happens unless we're prohibited from doing so.

Business Transfers

If romesilore is acquired by another company or merges with another business, your information would be transferred as part of that transaction. We'd notify you before your information becomes subject to a different privacy policy.

Your Rights Under Canadian Privacy Law

Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), gives you several rights regarding your personal information. Here's what you can do:

How to Exercise Your Rights

To make any of these requests, send an email to help@romesilore.world with "Privacy Request" in the subject line. Include your full name and the email address associated with your account. We'll verify your identity before processing the request and respond within 30 days.

If you're not satisfied with how we handle your privacy request, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

How We Protect Your Information

Security isn't just a checkbox for us. We've built multiple layers of protection into our platform:

• All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols
• Your financial scenario data is encrypted at rest on our servers
• We use secure password hashing algorithms to protect your account credentials
• Our infrastructure includes firewalls and intrusion detection systems
• Access to personal information is restricted to employees who need it to perform their jobs
• We conduct regular security audits and vulnerability assessments
• Our servers are located in secure data centers in Canada

That said, no system is completely invulnerable. While we take reasonable precautions, we can't guarantee absolute security. You should also take steps to protect your account by using a strong password and not sharing your login credentials.

Data Retention

We keep your information for as long as your account is active or as needed to provide you with services. Here's our general approach:

Active Accounts

While your account is active, we retain all your information to provide continuous service. This includes your account details, financial scenarios, and usage history.

Closed Accounts

When you close your account, we'll delete most of your personal information within 90 days. However, we might keep certain data longer if required for legal, tax, or accounting purposes. For example, transaction records might be retained for seven years to comply with financial regulations.

Backup Systems

Our backup systems maintain copies of data for disaster recovery purposes. These backups are automatically deleted according to our backup rotation schedule, typically within 60 days of the original deletion.

Anonymized Data

We may retain anonymized usage data indefinitely for analytics and platform improvement. This data can't be linked back to you personally.

Cookies and Tracking

romesilore uses cookies and similar technologies to make our platform work properly and to understand how people use our service.

Essential Cookies

These are necessary for basic platform functionality. They handle things like keeping you logged in, remembering your preferences, and maintaining session security. You can't disable these without breaking core features.

Analytics Cookies

We use analytics tools to understand which features get used most, where people encounter problems, and how we can improve the platform. These cookies collect aggregated usage data. You can opt out of analytics tracking in your account settings.

Managing Cookies

Most browsers let you control cookies through their settings. You can typically block or delete cookies, though this might affect how well the platform works for you.

International Data Transfers

Our servers are located in Canada, and we primarily store and process data within Canadian borders. However, some of our service providers operate internationally, which means your data might occasionally be processed outside Canada.

When we transfer data internationally, we ensure that appropriate safeguards are in place. This includes using service providers that comply with recognized privacy frameworks and implementing contractual protections that meet Canadian privacy standards.

Children's Privacy

romesilore is not intended for use by anyone under 18 years old. We don't knowingly collect personal information from minors. If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately and we'll delete it.

Changes to This Policy

We update this privacy policy from time to time as our practices evolve or as required by law. When we make significant changes, we'll notify you by email or through a prominent notice on our platform before the changes take effect.

We recommend reviewing this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top shows when we last revised this document.

Third-Party Services

Our platform may include links to external websites or integrate with third-party services. This privacy policy only covers romesilore's practices. When you click through to other sites or services, their own privacy policies apply. We encourage you to read those policies before sharing information with third parties.